FREQUENTLY ANSWERED QUESTIONS
Q: Where are your offices located and how do I get there?
A: Please see the maps on our locations page for complete directions to each of our offices.
Q: How do I make an appointment?
A: Please call our offices during business hours for appointments. In most cases, you will be referred to our offices by your primary care physician or emergency department. If you are unable to keep your appointment, please call the office to reschedule (24 hour notice would be appreciated.)
Q: Do I need a referral?
A: If your insurance plan requires a referral from your primary care physician; i.e. Quest plans, we will contact your primary care physicians for the referral, however, it remains your responsibility to make sure that the referral is in place before your appointment.
Q: How do I reach a surgeon in an emergency?
A: To reach the surgeons of Surgical Associates during business hours, please call one of our offices.
After hours, please call the Physicians Exchange of Honolulu at (808) 524-2575.
If this is a life threatening emergency, please call 911 or go to the nearest emergency department.
Q: How will I pay for surgical services?
A: If you have medical insurance, our office will bill the insurance company for the majority of the bill. We accept most insurance plans including HMSA & Medicare. You may be responsible for co-pays, deductibles or patient portions which are usually a small amount of the total bill. HMO & PPO co-pays are due at the time of each visit.
If you do not have medical insurance, please call our office, (808) 523-3413 and speak to our billing specialist for details on your bill. We encourage you to speak with our billing specialist on any problems concerning your account.
For any amounts owed to Surgical Associates, Inc., we accept cash, check, Visa and MasterCard.
Q: What should I bring to my appointment?
A: Please bring the following with you to your appointment:
• Current medical insurance card.
• Drivers license or picture ID.
• Referral from primary care physician, if needed.
• X-rays/films (if available).
• List of current medications.
• Completed registration forms from our forms page.
If this is your first appointment, please arrive at least 10 minutes early to complete necessary paperwork.
Q: How do I find out more about my condition and treatments?
A: Please see the Patient Resources page for various educational websites and websites of organizations which may provide additional information and support.